Communication Breakdown!
Tuesday, May 11, 2010 at 3:35PM
Having a difficult time ordering drinks over the loud music? Well that’s a weekly dilemma for many customers and bartenders in the DC nightlife scene.
I’ve mentioned several times before that my hearing is on the fast track to becoming legally deaf. Bartending in nightclubs takes a toll on the eardrums. I constantly find myself unintelligently saying “what?”, “huh?”, “excuse me” in response to drink orders. To cope with this working hazard and avoid serving the wrong drink order, I’ve searched far and wide for a solution.
Almost at a loss, I realized many of us (bartenders) are coping with our club deafness by using hand signals to communicate. Holding up fingers to communicate the price of a drink, scribbling notes on napkins, tons of finger pointing and lip reading, are some of the ways bartenders have utilized in order to deal with the hearing shortcomings that are associated with loud amplified music. Guests have also compensated by texting their orders and holding up their phones. Thanks Gallaudet! Clever!
However, I recently came across an article about gang signs……. could some of these primitive hand gestures that bartenders use to communicate be mistaken as gang signs? There was an extensive chart displaying many common gang signs. What if beyond my knowledge I’ve been throwing out gang signs to unsuspecting guests.
Another hazard for bartenders coping with loud music is that we must place our ears right on someone’s mouth to hear even the slightest hint of what the guests are saying. I feel as though this is more of a downer on my end than the guest in the event they forgot their gum that evening.
Maybe I should start with some sign language courses, but what is the real use unless the person you are trying to communicate with actually knows sign language as well. It’s like the years of French I took in school, besides having forgotten the grand majority of those 8 years; I’ve known tops, ten people who were fluent in the language.
Perhaps we can all begin with some baby steps, say give a signal for at least the drink specials we are now offering. Besides the open bar on the main floor Fridays and Saturdays 9pm-10pm, we now have $3 Guinness beer, $6 rum and coke, $6 Patron espresso shots, and $150 Kettle One vodka bottles.
It’s all about learning to adapt, and if Helen Keller can figure out how to pump water out of the well in the backyard, than figuring out how to communicate with a customer in a loud nightclub should be a cinch!
















